1. Joining your organisation and signing in

Accept your invitation

1. Open the invitation email sent by your organisation and follow its link.

2. Check that the organisation is the one you expect to join, then complete the account setup shown on screen and choose a strong password.

3. Use your organisation’s Company URL and your account email address to sign in. Ask your organisation’s administrator for the Company URL if you do not know it.

Your invitation has not arrived or does not work

Check your spam or junk folder and confirm which email address your organisation used. If the link is expired, has already been used or shows an error, ask your organisation’s administrator to check your invitation and resend it where needed. Do not forward your invitation to another person.

Forgotten your password?

Use the password-reset link on the sign-in screen and follow the instructions sent to your account email address. Check your junk folder if the email does not arrive. Never share a password or reset link with someone offering to help.

You still cannot sign in

• Check the Company URL, email address and password you entered.
• If your organisation has changed your access or you have left the organisation, contact its administrator. Resetting a password does not restore a removed membership.
• For a technical problem, ask your organisation’s administrator to raise a support ticket, or contact info@orgacha.com. Include the error message, time and device or browser used; leave out passwords and reset links.

Before launch opens

If the site displays a launch-pause notice, registrations, invitations and purchases are not yet open. Your organisation’s administrator can confirm when you will be able to join.